This Privacy Policy explains how ZoodeSIM (“we”, “us”) collects, uses, shares, and protects personal information when you use our mobile app, websites, partner portal, and eSIM services.
1. Who we are
ZoodeSIM provides consumer eSIM connectivity, wallet features, referral rewards, and a partner programme. This policy applies to customer accounts, partner applications, and visitors of our public pages.
2. Information we collect
We collect information you provide and information generated when you use the service:
- Account details such as name, email address, and phone number
- Sign-in identifiers from Google, Apple, Facebook, or email/password (including a Firebase user ID)
- Device identifiers, IP address, and approximate network location used for fraud prevention
- Purchase history, eSIM orders, wallet balances, and referral or promo activity
- Support messages and records needed to investigate disputes
3. How we use information
We use personal information to:
- Create and secure your account, and keep you signed in
- Fulfil eSIM orders, process payments, and maintain your wallet
- Apply referral codes, partner commissions, and promotional bonuses
- Detect abuse, duplicate accounts, and unauthorised access
- Send transactional notices (order status, security, and account changes)
- Improve reliability, localisation, and customer support
We do not sell your personal information.
4. Sharing
We share information only as needed to operate ZoodeSIM:
- Connectivity and provisioning partners who deliver eSIM profiles
- Payment, authentication, and cloud infrastructure providers
- Partners you chose to join through a promo or referral relationship, limited to programme reporting
- Professional advisers or authorities when required by law or to protect the service
5. Retention
We keep account, order, and wallet records for as long as your account is active and for a reasonable period afterwards to meet accounting, fraud, and legal duties. If you delete your account, it is deactivated immediately; administrators may retain historical records as described on the Delete account page.
6. Security
We use access controls, encrypted transport, and token-based sessions. No method of transmission is completely secure. Please protect your device and sign-in methods.
7. Your choices
Depending on where you live, you may request access, correction, or deletion of personal information, or object to certain processing. You can update profile details in the app and delete your account from Profile → Delete account. You may also contact support using the details published in the app.
8. International processing
Our service and providers may process information in countries other than your own. We take steps appropriate to the nature of the data and the destination.
9. Children
ZoodeSIM is intended for adults. We do not knowingly create accounts for children.
10. Changes
We may update this policy when our products or legal requirements change. The revised version is published on this page and, where appropriate, in the app. Continued use after an update means you accept the revised policy.
This document is provided for transparency and is not a substitute for legal advice. An administrator can refine the published text at any time.