You can close your ZoodeSIM customer account from the mobile app. This page explains what happens so you can review the process before you confirm.
1. How to delete
Open the ZoodeSIM app, go to Profile, and choose Delete account. Confirm the prompt. Deletion is performed by the signed-in account over a secure API; we do not delete accounts from this website.
2. What happens immediately
After you confirm:
- The account is deactivated (soft-deleted) and hidden from the app
- All app sessions and API tokens are revoked
- You cannot sign in with email/password or with Google, Apple, Facebook, or Firebase Email/Password for that account
3. What we keep
Purchase history, wallet ledgers, eSIM orders, and referral records remain available to ZoodeSIM administrators for accounting, fraud prevention, support, and legal duties. We do not restore a deleted account from this page.
4. Email and sign-in reuse
The same email address and the same social or Firebase identity cannot be used to create a new ZoodeSIM user. This prevents duplicate rewards and protects existing orders.
5. eSIM plans already issued
Deleting the account does not automatically cancel connectivity that was already provisioned to your device. If you need help with an active plan, contact support before you delete.
6. Questions
If you cannot access the app, contact support from the channels listed in the store listing or partner communications. This page is provided to meet app-store account-deletion requirements and to describe our current process.